Feedback and complaints | Whakahoki kōrero, kōamuamu rānei

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Our customer commitment: Exceptional customer service built on a foundation of authenticity, empathy and trust.

Our office hours are Monday to Friday 8am to 5pm. We will do our best to review your feedback (and respond if required) within five business days for public transport feedback, and two business days for all other feedback. If it’s urgent, please call 0800 800 401. If life or property is at risk, please call 111.

Is this about public transport? Click here to go to the Busit feedback form

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