Request for service | Puka tono ratonga

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Our customer commitment: Exceptional customer service built on a foundation of authenticity, empathy and trust.

Our office hours are Monday to Friday 8am to 5pm. We will do our best to review your request and respond within two business days.
Privacy is important to us. Check out our privacy statement to find out more about how we use personal information.

The Waikato Regional Hazards Portal is now the “go to” for any natural hazard information requests, including flooding. The portal contains all of the information normally included in a ‘Flood Hazard Information Summary Report’, so we ask that you:

  • 1. View the portal before submitting a request below;
  • 2. Only submit a request if you have specific questions resulting from the portal information.
  • 3. Flood levels can still be requested using the form below – first, use the portal to see whether flood level information is available.

We recommend that you also contact the relevant District Council as they may hold additional information, including on minimum floor level requirements, stormwater, overland flow paths and surface flooding/ponding.

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